Please Note: Terms & Conditions are applicable to the use of this website only.

Damaged goods
At Crafts by Steve we want you to be happy with your gift. If you receive a product from us that is in any way damaged or substandard then we will be happy to replace it.

Please contact us on 07449 433088 (10am – 5pm, Monday to Friday) to arrange for replacement of damaged goods.

When making telephone enquiries about refunds, it would be helpful if you could have the following details to hand:

* Customer name
* Order number
* Date of the order

These details can be found on the order confirmation email received after purchasing your products from Crafts by Steve.

Non-acceptance of an order
This may result from our inability to obtain authorisation for your payment.

Cancelling an order
Please note that you are entitled to cancel a website order provided that you exercise your right no longer than seven working days from the day on which you received the product. The item should be returned to us, you should contact us on 07449 433088 (10am – 5pm, Monday to Friday) and we will endeavour to find a replacement item. If a suitable alternative cannot be found, a full refund can be issued.